Customer Service
Customer Service
Customer’s satisfaction nowadays is regarded as the ultimate end of business management. The people who think of getting firm foot in any field of commerce and business believe that the “Customer is always right!” is the criterion by which all other activities should be assessed.
In this regard DSP® believes that:
- The customer is not an alien; s/he is a part of its organization.
- The customer is the best supervisor of its activities.
- The customer is not a transient outcome or a passer-by; s/he is the ultimate end.
In this regard, DSP® has provided its customers with a system of after-sales services, to get its customers opinions, and also their views of the product quality. DSP® has also asked the customers to fill in specialized questionnaires, designed according to EFQM criteria, in order to evaluate the interaction of the firm and the customers.
MATERIAL SAFETY DATA SHEET (M.S.D.S.)
A. PHYSICAL AND CHEMICAL PROPERTIES :
| 1 | Product Name | Carbon Black | 7 | Vapor Pressure | Not Applicable |
|---|---|---|---|---|---|
| 2 | Chemical Formula | C | 8 | Melting Point | Not Applicable |
| 3 | Appearance | Black Powder/ Pellet | 9 | Boiling Point | Not Applicable |
| 4 | Solubility In Water | Insoluble | 10 | Flash Point | Not Applicable |
| 5 | Specific Gravity | 1.7-1.9 | 11 | Auto Ignition | Not Applicable |
| 6 | PH | 7-9 | 12 | Extinguishing Media | Water Spray, Fog,Foam,Dry Chemical or Co2 |
B. REACTOIN PROPERTIES :
| 1 | Stability | Stable under normal storage conditions |
|---|---|---|
| 2 | Decomposition | Ignition in air may occur above 315 c |
| 3 | Decomposition Products | Co and Co2 are emitted when burning |
| 4 | Storage Conditions | Keep in closed containers , Prevent exposure to open flames and Strong oxidizers . |
C. POTENTIAL HEALTH EFFECTS :
| 1 | Carcinogenic Effect | Carbon black has not been listed as a carcinogen by The National Toxicology Program (NTP) or The Occupational Safety and Health Administration ( OSHA ) |
|---|---|---|
| 2 | Short Time Effects | Carbon Black Dust may cause irritation of the eye. |
| 3 | Chronic Effects | Dust concentration above the permissible exposure limit may cause temporary upper respiratory tract discomfort. |
D. FIRST AID MEASURES :
- Eyes : Flush with water
- Skin : Wash with water and mild soap or waterless cleaner
- Ingestion : Entry by mouth is not likely to produce adverse effects
- Inhalation : Remove to fresh air
E. ACCIDENTAL RELEASE MEASURES :
- Vacuum,sweep or spray with water and collect in a disposal container, Spilled Carbon black is not a hazardous waste
F. PERSONAL PROTECTIVE EQUIPMENT :
- Gloves , Eye/Face Protection , Protective Clothing
G. DISPOSAL CONSIDERATION :
- Carbon Black is not classified as a Toxic or Dangerous waste under Council Directive 78/319/EEC and its amendment Bury or Burn in accordance with all
applicable regulations Any disposal practice must be in compliance with European , National and Local laws and regulations.